YOur warranty
Who is covered?
Unless we agree otherwise in writing, the following cover applies:
Customers outside the European Union: A commercial warranty is available only where specifically agreed in writing before purchase.
Personal purchases: Eligible customers buying equipment for personal use through our website receive a 12-month mechanical warranty, subject to the exclusions below.
Business purchases: Businesses buying equipment for their own use receive a 3-month commercial warranty.
Trade purchases: Fitness equipment traders, refurbishers, distributors and resellers do not receive a commercial warranty.
What is covered?
For eligible consumer website orders, our mechanical warranty covers faults with the equipment’s mechanical components during the warranty period, subject to the exclusions below.
If you experience a problem, contact us promptly so we can assess the fault and help you with the next steps.
What is not covered?
Our commercial warranty does not cover:
- Normal wear and tear.
- Cosmetic imperfections.
- Consumable items or parts that wear out through use.
- Customer-arranged transport.
- Incorrect installation.
- Misuse, neglect or accidental damage.
- Inadequate maintenance.
- Unauthorised repairs or modifications.
- Electrical supply problems.
- Software subscriptions or cloud-based services.
These do not limit any rights you have under consumer law.
How to make a warranty claim
Please fill in out Customer Service Ticket Form. Please include :
- Your invoice number.
- The equipment make, model and serial number where available.
- A desctiption of the issue.
- A clear video demonstrating the fault.
Depending on the issue, we may provide technical support, repair instructions, replacement parts or replacement equipment.
